Skip navigation
Knowledge Base    My Account    Two-Step Authentication: Troubleshooting QR Code problems for Two-Step Verification

Troubleshooting QR Code problems for Two-Step Verification

Last Updated: Nov 30, 2023

If you are having problems seeing or scanning the QR Code during the Two-Step Verification, you can manually enter the secret code instead. Here's how.

Setting up Two-Step Verification without a QR code

  1. On the Two-Step Verification Management page, click Problems with QR Code? below the QR code.
  2. On your Google Authenticator app on your phone you will need to select the option to Enter a Setup Key.
  3. Enter the Secret Key and Account Name (the name of your device). It's important to enter the device name exactly the same way as it appears on your account (it is case-sensitive).
  4. Your device will generate a 6-digit key to enter in your account to finalize the setup.

You will also have the option to generate backup codes, which is a great safeguard if something happens to your device.


Can't find what you're looking for? Contact our support team now
Open a Support Ticket
Submit a request

Anytime 24/7

Live Chat

Live agent:  12am - 5pm MST every day
Live virtual bot:  5pm - 12am MST every day
Mountain Time, Denver, USA