Last Updated: Jan 11, 2022
Unfortunately, we cannot set PTR or reverse DNS records for our customers at this time. PTR records are generally only available on VPS hosting or dedicated servers, which Name.com does not currently offer. Because we only offer shared hosting, adding these types of records would effect everyone on the server, so we cannot allow any to be added.
If your site is not hosted with us, then you should talk to your hosting provider directly to see what you can do to set up those records.
Known Name.com Email product issues
If you are experiencing issues with your Name.com email product, please submit a ticket with all details including the affected email address and error. Please submit the ticket from an external email address that is not currently using the Name.com email product to ensure you receive our response. We appreciate your patience.
Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.
Live agent: 12am - 5pm MST every day
Live virtual bot: 5pm - 12am MST every day
Mountain Time, Denver, USA
