Skip navigation
Knowledge Base    Email    Name.com Email: Troubleshooting problems with mail.name.com

Troubleshooting problems with mail.name.com

Last Updated: May 23, 2017

If you’re having trouble accessing the webmail for your Name.com email at mail.name.com, don’t worry! There's a few things you can try to regain access to your account.

If mail.name.com is not working...

If the page isn’t coming up, first clear out your browser's cache or try a different browser. If you still have issues, use a completely different browser than you normally use and that should bypass the problem. You can also choose to use an anti-caching mode, such as an Incognito Window in Google Chrome or a Private Browsing Window in Firefox or Safari. 

Another option is to set up your email account through an email client to bypass the problem. You can find the instructions to do that here.

Can't find what you're looking for?

Customer Support Meeting

Our phones are currently unavailable due to a Customer Support Meeting. We apologize for the inconvenience and thank you for your patience. Please email any inquiries to support@name.com, and we will be happy to assist.

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

Phones Unavailable

Monday-Friday   8AM to 6PM Mountain Time, Denver

Live Chat is Unavailable

Every day   10AM to 5PM Mountain Time, Denver