Skip navigation
    

We hope you're enjoying the new Name.com experience.

Not ready to switch yet?

Go back to old Name.com

You will have the option to opt out of the new navigation until Nov. 14, 2018. After that date, you’ll be automatically transitioned to the new Name.com experience.

Knowledge Base    Checkout & Billing    Billing FAQs: Refund not showing up on bank statement

Refund not showing up on bank statement

Last Updated: Aug 06, 2018

Once Name.com process a refund for a customer, it can take a few business days for your bank or credit card provider to process the funds and return them to you. While we issue and send your refund immediately, it generally it takes about 3-5 business days to process. Occasionally it can take longer, as it depends on your financial institution's turn around time. If you do not see the refund on your statement within 14 business days, please contact your bank or credit card provider to find out why the funds have been delayed.

If you wish to fill out a refund, please fill out our form.

Note: If we cancel an authorization, rather than a charge that has already posted, you will see the charge amount disappear from your pending transactions and the funds will be returned. 

Can't find what you're looking for?

+1 720.249.2374

Monday-Friday   8AM to 6PM Mountain Time, Denver

Live Chat

Loading

Every day   10AM to 5PM Mountain Time, Denver