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Knowledge Base    Checkout & Billing    Billing FAQs: Refund not showing up on bank statement

Refund not showing up on bank statement

Last Updated: Dec 09, 2016

Once Name.com process a refund for a customer, it can take a few business days for your bank or credit card provider to process the funds and return them to you. While we issue and send your refund immediately, it generally it takes about 3-5 business days to process. Occasionally it can take longer, as it depends on your financial institution's turn around time. If you do not see the refund on your statement within 14 business days, please contact your bank or credit card provider to find out why the funds have been delayed.

If you wish to fill out a refund, please fill out our form.

Note: If we cancel an authorization, rather than a charge that has already posted, you will see the charge amount disappear from your pending transactions and the funds will be returned. 

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