Skip navigation
Knowledge Base    My Account    Two Factor Authentication: Troubleshooting QR Code problems for Two-Step Verification

Troubleshooting QR Code problems for Two-Step Verification

Last Updated: May 04, 2017

If you are having problems seeing or scanning the QR Code during the Two-Step Verification, you can manually enter the secret code instead. Here's how.

Setting up Two-Step Verification without a QR code

  1. On the Two-Step Verification Management page, click Problems with QR Code? below the QR code.
  2. On your Google Authenticator device you now need to select the option to Enter Provided Key.
  3. Enter the secret key and Account Name (the name of your device). It's important to enter the device name exactly the same way as it appears on your Name.com account (it is case sensitive).
  4. Your device will generate a 6 digit key to enter in your Name.com account to finalize the setup.

You will also have the option to generate backup codes, which is a great safeguard if something happens to your device.

 

Can't find what you're looking for?

+1 720.249.2374


Monday-Friday   8AM to 6PM Mountain Time, Denver