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Knowledge Base    General and FAQs    FAQs: Chatting with Name.com Live Support Agents

Chatting with Name.com Live Support Agents

Last Updated: Jan 10, 2022

How to Get In Touch with a live human: 

  1. To speak with a Live Support Agent. Please go to Name.com/chat
  2. Click "Start Live Chat"Screen_Shot_2020-11-25_at_1.12.12_PM.png
  3. Click "Get in touch" on the bottom right circle in light gray. The color may vary slightly depending on your display settings but the location remains the same.Screen_Shot_2020-11-25_at_10.40.59_AM.png

Note: Please keep in mind that confidential information such as account transactions will always need to be processed over the e-mail system for security purposes. 


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Our live chat is currently unavailable, we apologize for the inconvenience and thank you for your patience. Please submit a help ticket at www.name.com/support-ticket and we'll get back to you as soon as possible.

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Live agent:  8am - 6pm MST every day
Live virtual bot:  6pm - 8am MST every day
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