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Endless options. Evolving spending habits. Increasingly selective consumers. In a digital battleground that grows progressively more competitive by the minute, impactful customer engagement has become imperative for businesses to achieve success and longevity. The numbers are there to prove it, too: About 13% of customers will share a negative customer experience with 15-plus people, while […]

Modern digital communication for businesses thrives on chat tools, from generative self-service chatbots to online customer service platforms. In fact, customers prefer chat experiences over email or phone calls, and potential buyers who use live chat services are over five times more likely to follow through with their purchase. As the demand for seamless, real-time […]

Let’s face it—these days, customers expect more than just quick replies. They want honest, meaningful conversations with the brands they choose to support. And that’s where your business has a huge opportunity. Imagine giving your customers a space where they can chat with you directly, feel heard, and develop a genuine connection. With a .chat […]