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Disabling password reset emails

Last Updated: December 05, 2023

For an added level of security, you can prevent password reset emails from being sent. This means that if someone requests a lost password email, they will receive a notification that states this option has been disabled.

How to disable password reset emails

  1. Log in to your account.
  2. Click on the User icon (user-icon.png), located at the top right, open the drop-down menu, and click Settings.
  3. Click Security Settings in the Security section.
  4. Under Security Notification Settings you will click the drop-down menu saying Additional Security Settings, check mark Allow Password Reset Emails, and remove the check box to prevent password reset emails from being sent.

You can enable password reset emails at any time by rechecking the Allow Password Reset Emails box.

If you disable password reset emails, make sure you remember your password or store it in a safe place.

If password reset emails are disabled on your account and you no longer remember the password, please contact support and we can reactivate password reset emails once we verify you are the account owner. 


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