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Knowledge Base    Checkout & Billing    Payment Profiles: Unable to add a payment profile

Unable to add a payment profile

Last Updated: Feb 12, 2019

Unfortunately, our billing profile tool has been used for credit card testing in the past. For this reason, a profile can only be added to your account after you make a legitimate purchase. To add the card to the account, you would simply purchase something and select the option to save that card as the default payment profile for the account. We apologize for any inconvenience this may cause.


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