Unable to add a payment profile

Last Updated: Jan 11, 2022

Unfortunately, our billing profile tool has been used for credit card testing in the past. For this reason, a profile can only be added to your account after you make a legitimate purchase. To add the card to the account, you would simply purchase something and select the option to save that card as the default payment profile for the account. We apologize for any inconvenience this may cause.

Similar Topics

Can't find what you're looking for? Contact our support team now

Please submit a ticket

Our live chat is currently unavailable, we apologize for the inconvenience and thank you for your patience. Please submit a help ticket at www.name.com/support-ticket and we'll get back to you as soon as possible.

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

Open a Support Ticket

Submit a request

Anytime 24/7

Live Chat

Chat Unavailable

Live agent: 8am - 6pm MST every day
Live virtual bot: 6pm - 8am MST every day
Mountain Time, Denver, USA

Please submit a ticket

Visit our Knowledge Base at name.com/support for step-by-step guides and immediate answers to your questions.

Request a callback from our Support Team

Please select a 2 hour preferred callback timeframe from the drop-down and we will do our best to get back to you then. We are also available for live chat at name.com/chat

First Name *

Last Name

Name.com Username *

If you do not have a username, please fill with N/A.

Phone Number *

Preferred callback time *

We will try our best to reach you within your chosen time window, or as soon as possible.

Account Email Address *

Subject *

How can we help you? *

Please enter the specific details of your request. Please provide as much information as possible so we can help you quickly.

Domain name

Attachments

File uploads must be in an accepted image file format (.JPEG, .PNG, etc.) and cannot exceed 8MB

By clicking this box, I accept the Name.com Privacy Policy.*