Support Kudos

Welcome to the wall of WOW!

Our customers often tell us about the awesome customer service they received. Like our customers, we value that awesomeness! Here you'll find a collection of kudos for our world renowned support reps.

If someone on our team did great for you, please send them some Kudos.
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"I went from thinking the worst to experiencing the best and that's rare in customer service. Big shout out to Alexis at!"
"Thanks to Alexis with @namedotcom for helping me out with email. Once again comes through. >3"
Ashlyn is still pretty new around here, why not send Kudos for Ashlyn!
Blake is still pretty new around here, why not send Kudos for Blake!
"Chris was great!!! He walked me through all my needs. He made sure I was completely satisfied and all my needs were met. A great asset to the company. Keep up the good work. May your positive abilities rub off on others, including myself."
"Christopher was great! He helped me with my issues and adjusted the ticket accordingly. I've worked in customer service and that is how you keep customers! I will definitely be buying my domain name and recommend you to others."
"Chris joyfully walked me through all my annoying and hair-pulling issues over the past week of trying to stumble through my GSuite set up myself. If it wasn't for his magical ways, I'd be throwing computers out the window this afternoon. You just need to update his picture to a Unicorn. It's more appropriate. Thanks for spreading your magic Chris, and have the best time in Tokyo!"
"I must admit that it is not every day you come across an individual who truly understands what 'Excellence in Customer Support' truly signifies. Chris is one of those Exceptional individuals. I can say in a couple of words how he embraces his job: He is Patient, Understanding, Listens to a customer's needs and above all takes his time to explain what might have occurred and provides you with a clear solution. It was truly a pleasure to speak to Chris and I wish him continued Success! Leadership should really utilize him to teach and share his skills on customer support and allow him to teach others - Chris is definitely a Leader who can lead by example and the company is better because of him! Great Job!
"I wanted to let you know how thankful I am for Henrik!

I followed your tutorial about switching domain registration from GoDaddy, but they've apparently made the process a bit more convoluted, such that I'd thought I'd approved the switch on their end and couldn't understand why it hadn't shown up in my account on your end.

So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!

Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I'd clicked in the GoDaddy email didn't do anything and I had to go into some obscure settings to say yes to the transfer!

He was kind, patient (especially when I had to dig through old emails for my GoDaddy login number--yeah, to them I was just a number!) and thorough.

I plan to tell everyone I know how awesome is, from the easy setup to the stellar staff."
"Henrik just did a great job at helping me –– I had been working at pointing one of my websites to a hosting site and he was able to bridge the language and knowledge problems I was having between the two sites. The genius in what he was able to do was that I was so confused and frustrated and had read so many "help" and support notes that he had to really work through it carefully. He stayed patient, solved my problem, and then explained how he did it. Great sequence."
"Henrik was super helpful at helping me purchase several domains"
"...I really appreciate the prompt and ready help that have given me with this problem. Dealing with domain name registrations only rarely, I find the subject difficult, almost impenetrable at times. I'd be grateful if you'd pass my thanks on to the company and your colleagues."
"Today, I renewed several website registrations over the phone with Henrik. I would like to acknowledge his friendly, professional and efficient, customer service delivery. It was a pleasure calling-in for assistance. I must say, the times that I have called into NAME.COM, I have always received courteous and polite attention, this sets you apart from the crowd. Thank you."
"Wanted to share some news about a very happy customer, me and that is all thanks to Henrik. I had some issues trying to transfer some domains to from an old account I had at, mostly due to user error (me). Henrik helped me through the process and got me through the transfer out gauntlet at, not an easy task. Thanks Henrik and nice work."
"I just finished navigating a complicated domain transfer issue. Ignatia was critical to sorting this out. She went above and beyond to sort this out, staying late and making calls to my colleague in China, even offering to use her basic Chinese language skills! She always followed through at the times she said she would. A pleasure to work with. Would LOVE to have her on my team."
"Ignatia was incredibly patient and knowledgeable. She talked me through what I thought was a difficult web site transfer, and helped get my e-mail back online. There was considerable urgency to this as my business was dead in the water without those two things working."
Ilima is still pretty new around here, why not send Kudos for Ilima!
"Jillian is superb. And she’s a keeper. As I mentioned to her, she scored a 1x1000 rating in my book, or 1000% better than most customer service people I’ve ever dealt with."
"Jillian is an outstanding representative for your company. In the service she delivered to me she was competent, caring and assertive. She inspires confidence and trust. Based on our brief conversation I am quite certain that she will be successful at anything she decides to pursue. I give her my highest recommendation."
"Jordan was extremely helpful with the multiple questions I had about the Website Builder Solution I purchased, linking 3rd party owned domains to the tools. And Shopify integration with the Websites I have to construction. 10/10 - Would speak to Him/Her again! :D"
"I want to take this moment to let you know how happy I am to have received Kole as my tech support advocate today. Prior to calling Name. com I'd been on the phone with Google's GSuite team to resolve a pricing issue and to discuss transfer of service to Name. com [they were trying to convince me that their support is far superior to what my experience would be through]. I kindly declined their services and promptly surfed into my account to buy Gsuite.

Kole was very polite and an active listener. Furthermore, Kole made my problem their own. Kole made me feel important.

Despite working on this project with a small budget - I have multiple online marketing clients with various products. I will be happy to refer more business to because of this experience. What's more, Kole solidified the relationship between and I.

Thank you very much."
"Thanks Kole with @namedotcom for being so through and helpful in assisting me with a weird SSL issue."
"Kole was quick and thorough! I really appreciate the attention to detail as well!"
Robby is still pretty new around here, why not send Kudos for Robby!
"First off, what a great tone to your message. Thank you so much for having the heart of a servant to help people. It truly means a lot.
Thank you again for making this a pleasant experience rather than a dreadful one."
"Received help quickly and with great ease."