Kudos

Welcome to the wall of WOW!

Our customers often tell us about the awesome customer service they received. Like our customers, we value that awesomeness! Here you'll find a collection of kudos for our world renowned support reps. Need Help? Submit a Support Request

If someone on our team did great for you, please send them some Kudos.

name.com team

Amanda Mitchell

Send Kudos for Amanda!

"It has been a pleasure working with Name.com. I have been really impressed with your customer service! We have our domains registered with you but had an issue with one of the domain names but it was Amanda to the rescue. She was very patient and did a great job communicating what is a foreign language to me. She saved our domain name by issuing a backorder and was able to put the situation in a language I could understand. I called back today for additional help and Jillian was very helpful and nice too. Thanks for having great customer service!"
"Would like to give kudos to Amanda, a Domain Specialist in your customer support team I dealt with earlier today. She was quick to understand the nature of the issue, and just as importantly, was able to provide transparency. Thanks, Amanda, for your professionalism and ability to resolve the issue promptly!"
"Today I had the pleasure to be assisted by two of Name.com's truly great customer service all-stars: Theodore "Teddy" Beaufays and Amanda Mitchell. They helped me resolve a somewhat complex scenario related to 25 of my domains. Both of them were delightful not only on the telephone. They emailed and called me back to confirm all was handled expeditiously. Both Alicia and Teddy are the reasons why for many years I have been so loyal to Name.com Please express my appreciation to Teddy and Amanda. These commendations are well-deserved."
"I want to make Name.com aware of the exceptional service given to me by Amanda Mitchell. She was highly professional, patient, and knowledgeable during our exchange and helped me solve the problem I was having with my email. Amanda is the exact kind of person I like to deal with when making a support call and she is a valuable member of your support staff. Thank you for your help Amanda!"

Ariel Gullburg

Send Kudos for Ariel!

"I just wanted to say how much I appreciate all of you and your grand service. And today, I especially appreciated Ariel helping me with my 301 redirect issue and my transfer. I've been using y'all for over 5 years and you are always wonderful to work with."
"I would just like to note the fabulous service that was provided by Ariel over the last few days. I have had significant issues with the mail server and its ability to work with mac mail. Ariel has been able to not only offer a solution, but also to walk me through the setup process. I am confident the solution will work well and truly appreciate all of the help. It is people like her that are the face of your business, and she made name.com look beautiful today. Thank you for having her on your staff."
"Glad I found this email, just wanted to thank Ariel for helping me with my account. I just needed to renew a domain by phone, but she was very professional and polite, and helped me solve my account login issue as well. Very satisfied, thanks!"

Bernice Gutierrez

Send Kudos for Bernice!

"Talked to Bernice today, fantastic service you provide & you guys & gals really make it a pleasure to do business. You all are so pleasant to converse with when discussing things over the phone! Your company is an inspiration to me, congratulations on a successful people to people service!"
"Bernice is outstanding and based on her very competent and caring service I will keep coming back and recommend your site and service. Bernice is a credit to your company,"
"Just wanted to say Thank you and good Job Bernice for helping us out on the Privacy on our .com and .ca."
"I want to express my positive feedback towards one of your team members - Bernice. She did a wonderful job with my case! Praise her on my behalf."

Dominic Dominguez

Send Kudos for Dominic!

"I just wanted to pass on my sincere thanks to Dominic Dominguez. I recently had to transfer some domains away to consolidate a project I'm working on. Dominic was able to expedite this for me. There are an awful lot of businesses who, when faced with customers moving away, can't help but become snarky. It leaves a very poor impression and guarantees that I'm unlikely to return. Very short-sighted on their behalf. Dominic's approach was a breath of fresh air. He resolved my query with courtesy and good grace. He is a credit to your company and is a major factor in why I will continue to use Name.com."

Erik Kinney

Send Kudos for Erik!

"Quick, easy, personal, funny, and to the point. This is why I love name.com!"
"I was greatly helped by Eric today & found him to be patient, kind, and brilliant!"
"Once again great support from the folks @namedotcom. Well done Erik. I appreciate it and look forward to the new hotness"

Henrik Kronstrom

Send Kudos for Henrik!

"I wanted to let you know how thankful I am for Henrik!

I followed your tutorial about switching domain registration from GoDaddy, but they've apparently made the process a bit more convoluted, such that I'd thought I'd approved the switch on their end and couldn't understand why it hadn't shown up in my account on your end.

So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!

Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I'd clicked in the GoDaddy email didn't do anything and I had to go into some obscure settings to say yes to the transfer!

He was kind, patient (especially when I had to dig through old emails for my GoDaddy login number--yeah, to them I was just a number!) and thorough.

I plan to tell everyone I know how awesome Name.com is, from the easy setup to the stellar staff."
"Henrik just did a great job at helping me –– I had been working at pointing one of my websites to a hosting site and he was able to bridge the language and knowledge problems I was having between the two sites. The genius in what he was able to do was that I was so confused and frustrated and had read so many "help" and support notes that he had to really work through it carefully. He stayed patient, solved my problem, and then explained how he did it. Great sequence."
"Henrik was super helpful at helping me purchase several domains"
"...I really appreciate the prompt and ready help that Name.com have given me with this problem. Dealing with domain name registrations only rarely, I find the subject difficult, almost impenetrable at times. I'd be grateful if you'd pass my thanks on to the company and your colleagues."

Jacob Eustice

Send Kudos for Jacob!

"Kudos to Jacob for trying to help me! Thank you for a great service!"
"Jake was great to deal with! A stark difference from other Registrar companies out there!"
"just wanted to send a quick note with a word of thanks for Jake who took my call today. He made what was looking like a tedious process (migrating all of my domains from DomainSite to Name.com) into a 1 min operation. Not only did I get an easy and accurate process but I also received stellar customer service. Jake was very concerned about the process going smoothly and volunteered to wait on the line while I tried a domain. I didn't think it necessary but , as with many things, it's the thought that counts! This is just one more reason that I appreciate both DomainSite and Name.com!"
"Jillian is superb. And she’s a keeper. As I mentioned to her, she scored a 1x1000 rating in my book, or 1000% better than most customer service people I’ve ever dealt with."
"Jillian is an outstanding representative for your company. In the service she delivered to me she was competent, caring and assertive. She inspires confidence and trust. Based on our brief conversation I am quite certain that she will be successful at anything she decides to pursue. I give her my highest recommendation."

Teddy Beaufays

Send Kudos for Teddy!

"Just wanted to reach out and thank you and Teddy for all of his attention and help. I JUST switched hosts and needed help with domain mapping. i'm pretty computer savvy but not when it comes to websites. I was lost and needed to get my site up before i left for a trip tomorrow. thankfully, i got Teddy on the phone--he was SO nice, patient, professional and attentive. He was kind and knew exactly what to do and even explained things to me--never once did he make me feel like he was impatient--and was SO great about walking me through the steps to get my site up and running. Without his guidance i didn't have a prayers chance whether i had the time or not. This is what customer service is about--and for Teddy and people like him, will be the reason why i stay with NAME.com. Please give Teddy the recognition he deserves and thank him again for me."
"I want to say that Teddy was very patient, friendly and extremely helpful to resolve my MX records problem, I have been in contact with your company many times and I can say he was most knowledgeable person in your company."
"Today I had the pleasure to be assisted by two of Name.com's truly great customer service all-stars: Theodore "Teddy" Beaufays and Amanda Mitchell. They helped me resolve a somewhat complex scenario related to 25 of my domains. Both of them were delightful not only on the telephone. They emailed and called me back to confirm all was handled expeditiously. Both Alicia and Teddy are the reasons why for many years I have been so loyal to Name.com Please express my appreciation to Teddy and Amanda. These commendations are well-deserved."
"I've dealt with many hosting companies recently, but none as reliable, effective, cordial, competent and awesome as Name.com! I recently had the privilege of being helped by Teddy Beaufays over email and had a phenomenal experience! 5 Star service, without a doubt. Give the guy a raise!! Teddy understood my problem(s) and provided prompt and reliable responses that got me on my way without a hitch. Keep it up. Kudos to you guys!"
"Teddy took excellent care of me. He answered my questions and reassured me regarding using your company for a domain name purchase. After our conversation I felt confident that I would try your company over Go daddy where I have previously purchased my domain name. I ran into problems with purchasing the domain name I called back and got Teddy again he remembered our conversation and went on to deliver excellent customer service and deserves KUDOS and congratulations for a job well done. Thank you."