"I wanted to let you know how thankful I am for Henrik!
I followed your tutorial about switching domain registration from GoDaddy, but they've apparently made the process a bit more convoluted, such that I'd thought I'd approved the switch on their end and couldn't understand why it hadn't shown up in my account on your end.
So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!
Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I'd clicked in the GoDaddy email didn't do anything and I had to go into some obscure settings to say yes to the transfer!
He was kind, patient (especially when I had to dig through old emails for my GoDaddy login number--yeah, to them I was just a number!) and thorough.
I plan to tell everyone I know how awesome Name.com is, from the easy setup to the stellar staff."
"Henrik just did a great job at helping me –– I had been working at pointing one of my websites to a hosting site and he was able to bridge the language and knowledge problems I was having between the two sites. The genius in what he was able to do was that I was so confused and frustrated and had read so many "help" and support notes that he had to really work through it carefully. He stayed patient, solved my problem, and then explained how he did it. Great sequence."
"Henrik was super helpful at helping me purchase several domains"
"...I really appreciate the prompt and ready help that Name.com have given me with this problem. Dealing with domain name registrations only rarely, I find the subject difficult, almost impenetrable at times. I'd be grateful if you'd pass my thanks on to the company and your colleagues."
"Today, I renewed several website registrations over the phone with Henrik. I would like to acknowledge his friendly, professional and efficient, customer service delivery. It was a pleasure calling-in for assistance. I must say, the times that I have called into NAME.COM, I have always received courteous and polite attention, this sets you apart from the crowd. Thank you."
"Wanted to share some news about a very happy Name.com customer, me and that is all thanks to Henrik. I had some issues trying to transfer some domains to Name.com from an old account I had at Register.com, mostly due to user error (me). Henrik helped me through the process and got me through the transfer out gauntlet at Register.com, not an easy task. Thanks Henrik and nice work."