Kudos

Welcome to the wall of WOW!

Our customers often tell us about the awesome customer service they received. Like our customers, we value that awesomeness! Here you'll find a collection of kudos for our world renowned support reps. Need Help? Submit a Support Request

If someone on our team did great for you, please send them some Kudos.

name.com team

Ariel Gullburg

Send Kudos for Ariel!

"I just wanted to say how much I appreciate all of you and your grand service. And today, I especially appreciated Ariel helping me with my 301 redirect issue and my transfer. I've been using y'all for over 5 years and you are always wonderful to work with."
"I would just like to note the fabulous service that was provided by Ariel over the last few days. I have had significant issues with the mail server and its ability to work with mac mail. Ariel has been able to not only offer a solution, but also to walk me through the setup process. I am confident the solution will work well and truly appreciate all of the help. It is people like her that are the face of your business, and she made name.com look beautiful today. Thank you for having her on your staff."

Bernice Gutierrez

Send Kudos for Bernice!

Talked to Bernice today, fantastic service you provide & you guys & gals really make it a pleasure to do business. You all are so pleasant to converse with when discussing things over the phone! Your company is an inspiration to me, congratulations on a successful people to people service!

Erik Kinney

Send Kudos for Erik!

"Quick, easy, personal, funny, and to the point. This is why I love name.com!"
"I was greatly helped by Eric today & found him to be patient, kind, and brilliant!"
"Once again great support from the folks @namedotcom. Well done Erik. I appreciate it and look forward to the new hotness"

Henrik Kronstrom

Send Kudos for Henrik!

"I wanted to let you know how thankful I am for Henrik!

I followed your tutorial about switching domain registration from GoDaddy, but they've apparently made the process a bit more convoluted, such that I'd thought I'd approved the switch on their end and couldn't understand why it hadn't shown up in my account on your end.

So I called customer support this morning, and Henrik took my call within two minutes. Digression: Nicely done integrating the automated answering system in a novel way!

Henrik looked into my account, and helped troubleshoot the GoDaddy instant approval process. Apparently, the approval link I'd clicked in the GoDaddy email didn't do anything and I had to go into some obscure settings to say yes to the transfer!

He was kind, patient (especially when I had to dig through old emails for my GoDaddy login number--yeah, to them I was just a number!) and thorough.

I plan to tell everyone I know how awesome Name.com is, from the easy setup to the stellar staff."
"Henrik just did a great job at helping me –– I had been working at pointing one of my websites to a hosting site and he was able to bridge the language and knowledge problems I was having between the two sites. The genius in what he was able to do was that I was so confused and frustrated and had read so many "help" and support notes that he had to really work through it carefully. He stayed patient, solved my problem, and then explained how he did it. Great sequence."
"Henrik was super helpful at helping me purchase several domains"
"...I really appreciate the prompt and ready help that Name.com have given me with this problem. Dealing with domain name registrations only rarely, I find the subject difficult, almost impenetrable at times. I'd be grateful if you'd pass my thanks on to the company and your colleagues."

Jacob Eustice

Send Kudos for Jacob!

"Kudos to Jacob for trying to help me! Thank you for a great service!"
"Jake was great to deal with! A stark difference from other Registrar companies out there!"
"just wanted to send a quick note with a word of thanks for Jake who took my call today. He made what was looking like a tedious process (migrating all of my domains from DomainSite to Name.com) into a 1 min operation. Not only did I get an easy and accurate process but I also received stellar customer service. Jake was very concerned about the process going smoothly and volunteered to wait on the line while I tried a domain. I didn't think it necessary but , as with many things, it's the thought that counts! This is just one more reason that I appreciate both DomainSite and Name.com!"
Jillian is still pretty new around here... why not send her some kudos?

Kelly Perry

Send Kudos for Kelly!

"Kelly was super helpful when I needed to setup web hosting and configure new DNS settings for Google Apps. I really appreciated her great attitude and superior knowledge."